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Online Access FAQs

Frequently Asked Questions About Our
Online Access & Multi-Factor Authentication:

Q: Why can’t you simply tell me what my password is or what the answers to my security questions are?
A: For your security, we only have access to the account number and the email address associated with it. We do not have access to your password, which questions you chose or what your responses were.
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Q: Do you share my email address with others?
A: Although we have access to your email address, we do not share it with others. We will, on occasion, use it to contact you about happenings at the credit union, urgent member information, or, if you so choose, promotions and specials.
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Q: Do I have to enter my responses to the security questions exactly as I did during the set-up?
A: Yes. The security question response will not allow you access to the account unless the answers are entered identically. For example, if your initial response was May 06, 2006, the following responses would not be valid: May 6, 2006; May 06 2006; 06/06/2006; 2006, May 6.
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Q: Why am I being asked to answer my security questions again?
A: Each time you access your account from a different computer, you will be asked to answer the security questions. This is to ensure that you are the one trying to gain access, as our server does not recognize the computer as yours. Additionally, if you perform a disk clean-up on your computer, you will be required to answer the security questions.
     
Phone: (918) 663-9303
   
   
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This credit union is federally insured by the National Credit Union Administration.
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Our Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA guidelines. We are working to increase the accessibility and usability of our website for all people. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 918-663-9303 for assistance. Products and services available on this website are available at our office located at 4833 S. Sheridan #401 Tulsa, OK 74145.